Returns & Exchange

Returns and Exchange Policy of NUSI STUDIO

Love It or Exchange It:

At NUSI STUDIO, we aim for perfection with every piece you order. If, however, something doesn't meet your expectations, you can exchange any unused merchandise in its original condition within 7 days of delivery. Please note: Sale items are final and cannot be returned or exchanged.

 

Colour Accuracy:

NUSI STUDIO strives to display our product colours as accurately as possible. Due to monitor variations, we can't guarantee an exact match every time.

 

Exchange Eligibility:

- Merchandise should be unused and in its original condition.

- Items should be returned with all original packaging and tags.

- Proof of purchase from our website is necessary.

- Sale items are not eligible for returns or exchanges.

 

Easy Exchange Steps:

1. Request Reverse Pickup: Visit NUSI STUDIO's [exchange request page] to initiate a return. We'll arrange a pickup within 24 - 72 hours.

 

Important Points:

- First exchanges include free pickup from your address.

- Second exchanges for the same order are charged at INR 150.

- NUSI STUDIO provides reverse pickups only in India.

- International orders have no return or exchange options.

- Pre-paid orders cannot be cancelled once processed at NUSI STUDIO.

- We don't provide monetary refunds.

- If a reverse pickup isn't available for your pin code, you'll need to ship the item back to us.

 

Shipping Details:

- Customers bear reverse pickup charges.

- Shipping charges are non - refundable.

- For international orders, if customs charges are refused by the customer, NUSI STUDIO will not provide order refunds.

- For pre-paid orders refused upon delivery, no refunds will be issued.

For any further questions, please contact NUSI STUDIO at info@nusistudio.com